Can I use your tools if I'm a beginner?

Yes you absolutely can! For our profile ribs, we recommend that you can throw a cylinder up to 8cm before starting to use a profile rib, but once you have got that cylinder, the ribs will really help you to form your shape.

What are your tools made of?

All of our tools are made from a material called PolyLactic Acid (PLA for short!). PLA is a bioplastic made from plant starch proteins. This is the only material that that is both biologically manufactured and biodegradeable.

If the tools are biodegradable, does that mean they will dissolve if I wash them?

No, not at all! Our tools are super strong and will last as long as you need them to! In order for the tools to biodegrade they have to be sent to a recycling centre and composted under a special enviroment.

Why do you plant trees with orders over £30?

Sustainability and environmental matters are at the heart of Movers and Shapers. All of our products and packaging are recyclable and we want to continue with our aims to offset our carbon footprint by planting trees! Each tree planting will absorb approximately 22kg of Co2 when mature.

How do I look after my tools?

Exactly the same way as you would all of your other tools! After using, give them a good rinse off in water and sponge off any stubborn bits of clay.

What are the measurements for on the ribs?

The profile ribs are designed with a height measure to help you with consistent throwing together with a suggested weight of clay for you to use. This is of course, your a guideline and you can use the ribs how you would like to!

Do you only ship to the UK?

No! We offer worldwide shipping with shipping costs calculated at checkout.

Can I order if I live in the EU?

We do ship to the EU, however due to the restrictions for small business registering to sell in the EU, we ask that all EU customers order via our Etsy page as this resolves the issue. Our Etsy page address is moversandshapers.etsy.com

Who do you use for delivery?

We use either Royal Mail or Evri for delivery. Evri offers a tracked service and Royal Mail will either be first class or for orders over £35, first class tracked. we also offer free shipping for orders over £50.

How long does it take to despatch my order?

Our usual posting days are Wednesdays and Saturdays due to the number of orders we receive but we do also try to despatch orders out next day where possible.

What payment options do you take?

We accept all major cards, PayPal, Apple Pay, Google Pay and Shop.

Do you do gift cards/vouchers?

Yes! Gift vouchers can be purchased through the product page and a code will be emailed to you.

Do you accept returns?

Yes. If you are not completely satisfied with your products we will arrange a return for refund. If you receive damaged items, we will happily replace these for you.